Filipinos wanting to be home for Christmas were stranded in Hong Kong after failing to board on Dec. 19 because of a ticketing mess causing them to lose their flights back to the Philippines.
The Philippine Consulate in Hong Kong also urged the public to stop transacting with PEYA, the travel agency who was held responsible in this ticketing mess.
“The Consulate General of the Philippines in Hong Kong SAR is deeply concerned over the incidence of unissued and unconfirmed bookings of Filipino nationals supposedly purchased from PEYA Travel,” a message posted at the Facebook page of the Consulate.
“In this regard, the public is advised not to transact with PEYA Travel until such time that this issue is resolved and all aggrieved parties have received just compensation,” they added.
However, the Philippine Consulate in Hong Kong also urged the public to stay calm and wait for PEYA to take full responsibility of this mess.
“Makakaasa po kayo na pinagsusumikapan namin at paninindigan ang lahat ng responsibilidad kaugnay nito,” a statement released by PEYA in their Facebook page.
Their apology, however, fell on deaf ears as OFWs lament on the thought of not getting home this Christmas. Passengers were given tickets but when they went to the airport to board their flights, they found out that they were not actually booked.
Hundreds of angry customers rushed to PEYA’s shop to gain a refund of their money as their bookings were cancelled by airlines because PEYA failed to pay their tickets.
By mid-afternoon, more passengers scheduled to fly on December 19 rushed to the PEYA shop to get refund, some even waving their supposed itinerary receipts.
Arnold Grospe, marketing manager of PEYA was the one who faced the angry and distressed customers. He said that he never had this kind of commotion ever before.
OFWs need help during this very difficult time of their lives.
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